Uptrends fait de son mieux pour que ses services soient toujours opérationnels. Néanmoins, malgré tous nos engagements et toutes nos précautions, il peut arriver qu’une interruption de nos services se produise. Dans la mesure où vous et nous dépendons de plusieurs services tiers, le problème (et sa solution) peut même échapper à notre contrôle. Le journal des incidents consigne les incidents ainsi que quelques informations de base sur ce qui s’est passé. Une fois la cause connue, les détails sont rajoutés.
Issue affecting dashboards and configuration pages for some customers (June 2026)
On 9 June 2026, between 16:48 UTC and 18:58 UTC, some Uptrends customers experienced failures when opening specific dashboards and other pages in the Uptrends application.
The issue was limited to parts of the web application used to display or configure data. Monitoring execution and alerting were not affected. The issue only affected accounts using private locations, but actual monitoring checks running from their private locations were not impacted.
Our team identified the issue and deployed a hotfix at 18:20 UTC, which temporarily restored service. We then deployed a durable fix across our web cluster. As of 18:58 UTC, our logs confirmed that the issue was resolved.
The underlying cause was an application-side limit being reached in one of the data retrieval paths used by the affected pages. We have adjusted this logic to prevent the same failure mode from recurring, and further review confirmed that this issue will not happen again.
We apologize for any inconvenience this caused. If you have questions about this incident, please contact our Support team.